Cancellation & Refund Policy

At Cloud MSG, we strive to provide excellent service to all our users. However, we understand that circumstances may arise where you need to cancel your subscription. Below, we outline our cancellation and refund policies to ensure transparency and clarity.

Cancellation Process:

  1. Login: Please log in to your account using your credentials.
  2. Navigate to Settings: Once logged in, navigate to the settings section of your account.
  3. Subscription Management: Locate the subscription or billing section within your account settings.
  4. Cancellation Option: You should find an option to cancel your subscription. Click on it to initiate the cancellation process.
  5. Reason for Cancellation (Optional): We value your feedback. If you’re comfortable, please let us know the reason for your cancellation. Your input helps us improve our service for others.
  6. Confirmation: After completing the cancellation steps, you will receive a confirmation email to the address associated with your account. This email serves as confirmation that your subscription has been successfully canceled.

Billing and Refunds:

  • Prorated Billing: Depending on your billing cycle, you may be eligible for a prorated refund for any unused portion of your subscription.
  • Refund Processing: Refunds, if applicable, will be processed within 3 business days to the original payment method used for the subscription.

Refund Exceptions:

  • No Refunds After Certain Period: Please note that we do not offer refunds for cancellations made after 3 days from the subscription start date.
  • Non-refundable Fees: Certain fees associated with your subscription may be non-refundable. These include setup fees, one-time charges, or any fees incurred for additional services.

Questions or Concerns?

If you have any questions or concerns about the cancellation process, billing, or anything else related to our service, please don’t hesitate to contact our customer support team. We’re here to assist you.

Contact Information:

We appreciate your understanding of our policies and thank you for choosing [Your Company Name]. We hope to have the opportunity to serve you again in the future.

Cloud MSG